Cancellation & Refunds
When the user cancels
| Cancellation time | Refund rate |
|---|---|
| Up to 168 hours before the meeting starts | 100% |
| Up to 72 hours before the meeting starts | 70% |
| Up to 24 hours before the meeting starts | 50% |
| After the meeting start time | 0% |
Before tapping cancel, you can see the refund amount on the screen. You can check the amount and decide.
Full refund cases
- When the mate declines the booking
- When automatically canceled because the mate did not respond within 12 hours
- When the meeting is canceled due to the mate's circumstances
- When the mate does not show up (after verification)
In these cases, your entire payment will be returned regardless of the table above.
When the payment deadline has passed
If payment is not confirmed within 24 hours of booking, the reservation is automatically canceled and that time slot opens up again. Since no payment was made, there is nothing to refund.
When will I get my refund?
Payments are currently accepted via bank transfer. Refunds will be sent to the account you paid from, and are processed within 3 business days after verification. If the name of the depositor and the account holder do not match, it may take a bit longer to check.
If an issue happens during the meeting
You can still report an issue within a set period after the meeting ends. Funds are not settled with the mate during this time, and a partial or full refund will be issued depending on the results of our review. The criteria are outlined here: Safety and trust